Returns & Warranty

Warranty & Repairs

• Can I expedite my repair?
• Does my Return Authorization number expire?
• What qualifies for warranty?
• What should I expect from my repaired equipment?
• How to find your Product ID
• How long do repairs take?

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Returns & Exchanges

• What is your return policy?
• What is NEMO’s exchange policy?
• How do I start a new return?
• Can I return a product I didn’t purchase directly through your site?
• When will I be refunded for a returned order?

Endless Promise

• Who is eligible for Endless Promise resale and recycling?
• How do I turn in my Endless Promise product for recycling?
• How do I turn in my Endless Promise product for resale & NEMO store credit?