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  1. NEMO Equipment Support
  2. Returns & Warranty

Returns & Warranty

General Warranty/Repair Information

  • Will NEMO repair or replace my products if I have an issue?
  • Do I need to register my gear for it to be under warranty?
  • Does my Return Authorization number expire?
  • What if I don't have proof of purchase for my warranty claim?
  • How are shipping costs handled for warranty items?
  • Can I drop my gear off to your headquarters instead of shipping it?

Warranty

  • How does your warranty and repair process work?
  • What qualifies for warranty?
  • Is my secondhand gear covered under warranty?
  • Will alterations void NEMO warranty?
  • How to find your Product ID
  • Where can I find spare parts?

Repairs

  • How much do repairs cost?
  • How long do repairs take?
  • Can I expedite my repair?
  • What should I expect from my repaired equipment?

Returns & Exchanges

  • What is NEMO's return policy?
  • What is NEMO’s exchange policy?
  • How do I start a new return?
  • Can I return a product I didn’t purchase directly through your site?
  • When will I be refunded for a returned order?
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