Returns & Warranty

General Warranty/Repair Information

• Will NEMO repair or replace my products if I have an issue?
• Do I need to register my gear for it to be under warranty?
• Does my Return Authorization number expire?
• What if I don't have proof of purchase for my warranty claim?
• How are shipping costs handled for warranty items?
• Can I drop my gear off to your headquarters instead of shipping it?

Warranty

• How does your warranty and repair process work?
• What qualifies for warranty?
• Is my secondhand gear covered under warranty?
• Will alterations void NEMO warranty?
• How to find your Product ID
• Where can I find spare parts?

Repairs

• How much do repairs cost?
• How long do repairs take?
• Can I expedite my repair?
• What should I expect from my repaired equipment?

Returns & Exchanges

• What is NEMO's return policy?
• What is NEMO’s exchange policy?
• How do I start a new return?
• Can I return a product I didn’t purchase directly through your site?
• When will I be refunded for a returned order?