NEMO Equipment will honor returns for orders placed on our website within 60 days of the original purchase date for a full refund of the product(s) cost. Returned product(s) must be returned in new, unused, and clean condition, with all the original packaging and components. NEMO reserves the right to deny a full refund and will return items that do not meet these standards. Your refund will be issued within 2 weeks of RMA receipt to the original method of payment. If the original method of payment is not available, a merchandise credit will be issued in its place. Original shipping and return shipping costs, as well as customs and duties, will not be refunded. The cost of return shipping is the responsibility of the customer. Pro orders are not eligible for returns. Check out our full return policy here and let us know if you have any questions!
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