What happens if there is an issue with delivery?

If there’s an issue with your delivery such as the tracking number not moving, please contact our customer service team so we can assess the situation and help address the problem. We will do our best to deal with this as soon as possible. 

If you believe your package is lost or stolen after delivery, please review our article here, and note that the customer service team will need to file a claim on your behalf with the shipping carrier before issuing a refund or replacement.