Submit a request

Please include first and last

Shipping State

Shipping Providence/Territory

PLEASE INPUT A FULL ADDRESS INCLUDING COUNTRY. Failure to do so may result in your claim being denied or replacement being returned to sender. Thank you!

If you cannot find your specific product, please select the "other" option in your category.

Can't find your product ID? Please visit our article here: https://support.nemoequipment.com/hc/en-us/articles/8522221951124-How-to-find-your-Product-ID

If you are in a situation that needs immediate resolve (you're on a thru hike, for example) please put URGENT: in your subject line.

By clicking this box I agree that my gear is dry and free of dirt and debris. If my gear does not meet these cleanliness requirements NEMO Equipment reserves the right to return items unfixed at my expense.

By selecting "Yes" I agree that I am the original owner of this gear and it was not purchased secondhand. If this is received by NEMO Equipment and determined to be secondhand, NEMO reserves the right to return items unfixed at my expense or charge a fee for repair.

Please let us know the images that you are attaching to your warranty or repair claim. Note that claims do require proof of purchase and photos of damage to process.

Add file or drop files here